Support
Grievance Redressal
Register your concern, understand the escalation process, and access support channels designed for timely response.
Register Complaint
Submit your grievance
Use this form for ATM, POS, mobile banking, UPI, cheque clearing, transaction, or service-related concerns. Please do not enter OTP, CVV, PIN, card PIN, UPI PIN, or password.
Initial Points of Contact
Customer Care
Call +91-81490 04344 for support guidance.
Call +91-81490 04344 for support guidance.
Branch Manager
Visit your nearest branch for account-related assistance.
Visit your nearest branch for account-related assistance.
Email / Website
Use the website form or official bank email channel.
Use the website form or official bank email channel.
Escalation Matrix
- Step 1: Nodal Officer / Principal Officer
- Step 2: Chief Executive Officer
- Step 3: Board of Directors
Keep complaint reference number, account details, and transaction proof ready for faster review.
RBI Ombudsman
- Portal: cms.rbi.org.in
- Email: crpc@rbi.org.in
- Helpline: 14448
- Timeline: If not resolved within 30 working days, you may escalate further.
Resolution Guide
How your grievance is handled
- Select the issue type and branch related to your grievance.
- Provide transaction date, amount, reference number, and account details where applicable.
- Describe the concern clearly so the bank can investigate efficiently.
- Track acknowledgement and retain all supporting documents.
Important customer safety notes
- Do not share OTP, CVV, card PIN, or UPI PIN in your complaint text.
- Keep account number and transaction proofs ready for verification.
- For urgent fraud reporting, contact 1930 immediately.
- For branch assistance, visit Our Branches.